Please Read Me
Hello, here are the important bits you might need to know. I know its a bit boring, but please read so you understand my terms & conditions of sale.
Shipping
Free Worldwide Shipping
Tax and Import Duties
VAT: I am a small business and do not pay, or charge, UK VAT on my pipes.
Customs, import taxes and local VAT for buyers based outside of the UK: Buyers are responsible for any customs duties and/or import taxes, including local VAT, that may apply and be charged locally on your pipe. Please check these and be aware of the potential additional cost before purchasing a pipe - I do not have information on local taxes and duties payable in each different country. If there is anything specific you need/want put on the customs declaration, please let me know. Customs and import duties are a particular problem for customers in Europe buying from the UK now we’ve, unfortunately, left the European Union.
I send all parcels tracked, so you will be able to follow your pipe’s journey to its new home, but I’m afraid I’m not responsible for delays at customs or local parcel depots.
Returns and refund policy
As a small business, making individual items, I don’t accept returns or offer refunds unless an item is faulty.
Full details, measurements and a wide selection of photographs are shown for each pipe and I’m very happy to answer any questions you have before you purchase an item, so you can be confident you are buying the right pipe for you.
I take great care to produce quality items, which are carefully checked before sending, and well packaged so they should arrive with you without damage. If an item is faulty, or you are unhappy with it in any way, please contact me as soon as you receive your pipe, so we can talk about the issue and resolve it. I do want my customers to be happy customers.
Payment methods
For security purposes I only accept payment on my website via PayPal.
If you want to make a bank transfer, please contact me. I do not take payment by any other methods eg cheques, credit cards.